If you have any questions about our products before placing an order, or if you are experience technical issues while placing an order please email us at firstname.lastname@example.org for assistance!
All orders placed within the United States always have FREE SHIPPING!
Orders will be processed within 1-4 business days of receiving the order.
Please do not email us about when your order will ship unless it has been over 4 business days.
You will receive an automatic email notification with the tracking number for your order once we have processed the order. Tracking is included on all domestic orders. PLEASE make sure you type in the correct email information during the checkout process. If you type your email address incorrectly you will not receive an email confirmation for your order and you will not receive an email with the tracking number for your order.
Orders placed between Friday-Sunday will ship the following business day!
PLEASE DOUBLE CHECK YOUR ADDRESS INFORMATION before placing an order! If you realize you typed in the wrong address please email us at email@example.com as soon as possible. We will do our best to correct the address, but we cannot guarantee that we will be able to do so. If you’ve provide the wrong address information and we ship out your package and it gets shipped back to us you will be be charged for us to ship the package to you a second time.
THE SHABBY TREE IS NOT RESPONSIBLE FOR THE FOLLOWING:
Delays in shipping
Products lost during transit. If your package is lost during transit you will need to file a claim with the Post Office.
Products marked as delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is an issue with your tracking number or with the delivery of your package please contact the Post Office directly before contacting us.
International USPS: 1-800-222-1811
We now ship internationally!! If you live internationally and you place an order the price of shipping for your order will be calculated at checkout according to your location.
We cannot guarantee that you will not be charged duties or taxes on your order. If duties or taxes are placed on you package by your government you will be responsible for this fee. THE SHABBY TREE IS NOT RESPONSIBLE FOR ANY DUTIES OR TAXES.